Case Studies
Staff product designer with 14 years in enterprise B2B SaaS. I design complex workflows, design systems and AI.
Note on Confidentiality
To respect non-disclosure agreements and protect proprietary enterprise workflows, detailed case studies are password-protected. Passwords are available upon request—feel free to reach out directly at charissa.gudknecht@gmail.com.
Look & Book
Enterprise front desk booking
I merged two legacy booking tools into one calendar-first flow for 73 centers. A group booking went from 41 clicks to 13.
Designing for AI
AI interaction standards
and discovery
I defined how AI shows up across an enterprise platform and built a discovery playbook that turned 89 scattered issues into 4 clusters.
myZen
A mobile app tailored
for providers
I merged three apps into one where 10,000+ service providers manage their day.