Case Studies
End-to-end user experience leadership, scalable enterprise SaaS strategies, and human-centered AI design systems.
Note on Confidentiality
To respect non-disclosure agreements and protect proprietary enterprise workflows, detailed case studies are password-protected. Passwords are available upon request—feel free to reach out directly at charissa.gudknecht@gmail.com.
Look & Book
Enterprise Front Desk Booking Core
Redesigning a high-traffic operational core to streamline complex booking logic across 2,800+ weekly appointments and 73+ enterprise centers.
myZen
Tailored Provider Mobile Ecosystem
Scaling a mobile application ecosystem empowering 10,000+ daily service providers with real-time schedules, fintech tip payouts, and AI churn insights.
Pulse AI & Zeenie
Foundational AI Design Language & UX Strategy
Architecting platform-wide AI surface strategies, design tokens, and a research-backed product discovery framework that validated $2.16M in business value.
Visual & Branding Gallery
A collection of identity design, custom typography, illustration, and tactile brand experiences created for corporate environments, side ventures, and community projects.
